Patient Services - Extraordinary Care, One Patient at a Time!

At A-Med Specialty Pharmacy, we emphasize the importance of patient care and quality customer service. As an A-Med customer, you will have access to a team of specialists including Doctors of Pharmacy, Pharmacy Technicians and Clinical Care Staff who will work closely with you and your physician throughout your course of therapy. The following describes what we do to ensure satisfaction before, during, and after the delivery.

Fast and Easy Patient Enrollment
Once we receive your completed enrollment package, you can expect to receive medications within 24 hours.

1. Our Clinical Care Team will complete a new enrollment form with you over the telephone.
2. Our Pharmacists will obtain all of the information required to process your prescriptions accurately.

Confidentiality
We understand your need for discretion, confidentiality and reliable services. The utmost care will be taken to make sure your privacy is respected by our pharmacy staff at all times.

1. We are in complete compliance with HIPAA regulations designed to protect your privacy rights.
2. A-Med’s name or logo is not visible on any of our delivery vehicles, delivery staff, shipping labels or packages.

Medications for the Whole Patient
At A-Med, we believe in treating the whole patient. We do not selectively offer to provide one medication and deny others that may be prescribed to you. We offer a full range of medications customized to meet your individual course of treatment.

Antiretroviral Drugs Hemophilia Factors Pain Management Other Injectable Therapies Hydration

Enteral Nutrition Monoclonal Antibodies Hepatitis Therapy Vitamins & Supplements

Immune Globulins (IVIG) Antibiotics Steroids Inotropic Therapy/Cardiac Care Medication

Medication Counseling
All medications are checked for accuracy and completeness before being shipped.

Our pharmacy will:

1. Check for drug interactions on all medications dispensed.
2. Check for drug interactions on all over the counter medications and supplements which you report you are taking.
3. Work with your physician to select nutritional supplements that will work best with your medications and lifestyle.
4. Help you make educated decisions regarding supplements and complementary therapies.

Medication Compounding
A-Med Specialty Pharmacy offers non-sterile compounding to meet your individual needs:

1. Customized dosing options.
2. Customized medication delivery options (G-Tube, J-Tube, etc.)
3. Medications without preservatives or additives (for allergies).
4. Oral suspensions.
5. Customized flavoring for children.

Medical Supplies
In addition to Medications, A-Med offers a substantial complement of disposable medical supplies to provide you with a single source for all your medication and supply needs. A-Med makes available several thousand disposable medical products. Even if an item you are looking for is not among our wide array of products, we can assist in finding a solution. We are happy to help with any product, delivery, or service questions.

1. Enteral Supplies
2. Urological
3. Incontinence
4. Ostomy
5. ...and more

Educational Materials
We provide multi-lingual educational materials with each and every medication (i.e. self-inject sheets, drug information, etc.) to describe side effects and precautions. We also keep you updated on current events regarding your therapies (new drug approvals, new generic approvals, etc.) We can contact you via phone, mail or e-mail, whichever you choose.

Insurance Billing
As part of our comprehensive approach to customer service, A-Med Specialty Pharmacy has a team of specialists who are trained in securing coverage for complex drug management therapies. A-Med has the capability to bill insurance providers electronically and accepts most insurance providers, Medicare and Medicaid. A-Med Specialty Pharmacy helps you get the most out of your coverage while attempting to avoiding or lessening your out-of-pocket expenses by offering an analysis of your benefits.

Distribution

Support Staff